配送ポリシー
Shipping Policy
At Nestora Home, we are committed to providing a reliable and convenient shopping experience. We carefully prepare every order and work with trusted shipping partners to ensure your products arrive safely and on time.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information whenever available.
Shipping Time
Estimated delivery times:
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United States: 5–12 business days
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Canada, United Kingdom, Australia, and other international locations: 7–17 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, holidays, or customs processing.
Shipping Costs
Shipping fees are calculated at checkout based on your order’s destination and package details.
We may offer free shipping promotions or special delivery offers from time to time.
Tracking Your Order
After your order has been shipped, you will receive tracking details by email. Please allow 2–5 business days for tracking information to become active after shipment.
You can use your tracking number to monitor your order’s progress until delivery.
Address Changes
Please ensure all shipping information is correct before completing your purchase.
If you need to update your shipping address, contact us as soon as possible. We will do our best to assist you, but changes cannot always be made after an order has entered the shipping process.
Delayed or Lost Packages
While we strive to provide a smooth delivery experience, unexpected delays may occasionally occur. If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist you in locating your package.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We will review the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team.
Thank you for choosing Nestora Home.
Nestora Home — Thoughtful essentials for a better everyday life.